Refund Policy

1. Overview

Pharmacy & Acute Care University LLC (“PACU,” “we,” “us,” or “our”) is committed to providing high-quality pharmacy education. We understand that circumstances change, and we want our refund policy to be clear, fair, and easy to understand.

This Refund Policy applies to all purchases made through our website at pharmacyacute.com and related platforms, including subscriptions to PACULit, PACU Core, and PACU Premium, as well as one-time purchases of PACUPrep board preparation question banks.

This policy should be read in conjunction with our Terms & Conditions and Privacy Policy. By making a purchase, you acknowledge that you have read and agree to this Refund Policy.

2. Free Trial Period

A valid credit card is required to initiate your free trial. If you decide that PACU is not the right fit, simply cancel before the 7-day trial period ends, and you will not be charged. No further action is required on your part after cancellation.

If you do not cancel before the trial period expires, your subscription will automatically convert to a paid plan, and your payment method will be charged at the applicable subscription rate. See our Pricing page for current rates.

3. Subscription Refund Policy

The following refund terms apply to recurring subscriptions for PACULit (literature curation) and PACU Core (full course access).

3.1 Monthly Subscriptions

No refunds are issued for partial months. Once a monthly billing cycle has begun, you will have access through the remainder of that cycle, but no pro-rated refund will be provided. You may cancel at any time before the start of your next billing cycle to prevent future charges.

3.2 Annual Subscriptions

Annual subscribers who cancel within the first 30 days of their subscription are eligible for a pro-rated refund of the unused portion. After 30 days, no refunds are available for annual plans. You will retain access to all services through the remainder of your paid annual period.

3.3 Subscription Renewal Refunds

All subscriptions automatically renew at the end of each billing period unless cancelled prior to the renewal date. If you are charged for an automatic renewal and wish to cancel, you must contact us within 7 days of the renewal charge to be eligible for a full refund of that renewal period. After 7 days, standard refund terms apply.

4. One-Time Purchases (PACUPrep Q-Banks)

PACUPrep board preparation question banks for BCPS, BCCCP, and BCEMP are available as one-time purchases separate from the subscription plans. Due to the digital nature of these products and immediate access upon purchase, the following refund terms apply:

• Within 7 Days of Purchase: If you have accessed fewer than 15% of the total questions in the Q-bank, you are eligible for a full refund. Contact us within 7 days of your purchase date.
• After 7 Days or 15%+ Access: No refunds are available once 7 days have passed since purchase or once you have accessed 15% or more of the Q-bank content, whichever occurs first.
• Bundle Purchases: If you purchased a multi-exam Q-bank bundle, refunds apply to the entire bundle and cannot be issued for individual components.

We encourage you to take advantage of any available free sample questions or demo content before purchasing a Q-bank to ensure it meets your study needs.

5. PACU Premium Deposit Policy

PACU Premium board preparation programs may require a one-time deposit upon enrollment in addition to the monthly subscription fee. This deposit serves as a commitment to the structured study program. The following terms apply:

5.1 Deposit Refund Upon Completion

Deposits are fully refundable upon successful completion of the program commitment period as defined in your enrollment agreement. Completion requires maintaining an active subscription and meeting the engagement milestones outlined at the time of enrollment.

5.2 Early Withdrawal

If you cancel your PACU Premium subscription or withdraw from the program before completing the commitment period, your deposit may be forfeited in full. Exceptions may be considered on a case-by-case basis for documented extenuating circumstances (see Section 8: Exceptions).

5.3 Deposit Timeline

Upon successful program completion, deposit refunds are processed within 30 business days. Refunds are returned to the original payment method used at the time of enrollment.

6. PACUPrep Pass Guarantee

6.1 Eligibility Requirements

To qualify for the Pass Guarantee, you must meet all of the following criteria:

• Maintain an active, paid PACU Premium subscription or PACUPrep Q-bank access for the duration of your study period.
• Complete at least 80% of the assigned study plan or Q-bank questions prior to your exam date.
• Attempt the board certification exam (BCPS, BCCCP, or BCEMP) within the study period covered by your subscription or purchase.
• Provide official documentation of the unsuccessful exam result within 30 days of receiving your score.

6.2 What You Receive

If you meet all eligibility requirements and do not pass your exam, you will receive a full refund of your program deposit. Refunds are returned to the original payment method used at enrollment and are processed within 30 business days of verified claim approval.

6.3 How to Claim

To claim your Pass Guarantee extension, email [email protected] with the subject line “Pass Guarantee Claim” and include your official exam score report. Our team will verify eligibility and activate your extension within 5 business days.

6.4 Limitations

The Pass Guarantee deposit refund may be claimed once per exam type. Eligibility is contingent on completing all required program milestones prior to your exam date. Additional terms, conditions, and eligibility details specific to your enrollment are provided at the time of purchase and are available upon request. Please see our FAQ for common questions about the Pass Guarantee.

7. How to Cancel & Request a Refund

7.1 Cancelling Your Subscription

You may cancel your subscription at any time using one of the following methods:

• Account Settings: Log in to your PACU account, navigate to your subscription settings, and select “Cancel Subscription.” Your cancellation will take effect at the end of the current paid billing period.
• Email: Send a cancellation request to [email protected] from the email address associated with your account. Include your full name and the subscription you wish to cancel.
• Contact Form: Submit a cancellation request through our Contact page. Select “Billing & Subscriptions” as the subject.

Upon cancellation, you will retain full access to your subscription benefits through the end of your current paid billing period. No further charges will be applied after cancellation is processed.

7.2 Requesting a Refund

To request a refund, please email [email protected] with the following information:

• Your full name and the email address associated with your account
• The product or subscription for which you are requesting a refund
• Your date of purchase or most recent billing date
• The reason for your refund request

We will acknowledge your refund request within 2 business days and provide a final determination within 5 business days of receipt.

8. Exceptions & Special Circumstances

We understand that life can be unpredictable. PACU may grant exceptions to the standard refund policy in the following documented circumstances:

• Medical Emergency: A serious medical condition preventing you from using the platform for an extended period, supported by documentation.
• Military Deployment: Active-duty service members who are deployed and unable to access the platform.
• Technical Issues: Documented, unresolved platform access issues that significantly prevented you from using the services you paid for, where our support team was unable to resolve the issue.
• Duplicate Charges: If you were accidentally charged more than once for the same product or subscription, we will promptly refund any duplicate charges in full.

Exception requests are evaluated on a case-by-case basis. To request an exception, please contact [email protected] with supporting documentation. We will do our best to work with you toward a fair resolution.

9. Non-Refundable Items

The following items and fees are non-refundable under all circumstances:

For questions about whether a specific purchase qualifies for a refund, please contact our support team before making your request.

10. Refund Processing Timeline

Once a refund has been approved, the following processing timelines apply:

All refunds are returned to the original payment method used at the time of purchase. We are unable to issue refunds to a different payment method or account. If your original payment method is no longer available, please contact our support team for alternative arrangements.

11. Chargebacks & Payment Disputes

We strongly encourage you to contact us directly at [email protected] before initiating a chargeback or payment dispute with your bank or credit card company. We are committed to resolving billing issues quickly and fairly.

Filing a chargeback without first contacting PACU may result in a delay in resolution, temporary suspension of your account access during the investigation, and potential account termination if the chargeback is determined to be unwarranted.

12. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our products, practices, or legal requirements. When we make changes, we will update the “Effective” date at the top of this page.

Material changes will be communicated via email or a prominent notice on our website. Your continued use of our services after a revised policy has been posted constitutes your acceptance of the updated terms. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Refund Policy, need help with a cancellation, or wish to request a refund, our support team is here to help:

We aim to respond to all refund and cancellation inquiries within 2 business days.