Privacy Policy

1. Introduction

Pharmacy & Acute Care University LLC (“PACU,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, who we share it with, and your rights regarding your personal information.

This policy applies to all users of our website at pharmacyacute.com and related services. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your name, email address, professional credentials (e.g., PharmD, RPh, licensure status), and any other information you voluntarily provide during registration or profile setup.

2.2 Payment Information

Payment transactions are processed by our third-party payment processor, Stripe. We do not directly store your credit card numbers or full payment card details on our servers. Stripe may share limited transaction information with us, such as the last four digits of your card number, card type, and billing address, for record-keeping and support purposes.

2.3 Usage Data

We automatically collect information about how you interact with our platform, including courses accessed, lesson progress, quiz and exam scores, CE activity completions, time spent on modules, and feature usage patterns.

2.4 Device and Browser Information

We collect technical information such as your IP address, browser type and version, operating system, device type, screen resolution, and referring URLs.

2.5 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and support our marketing efforts. For more details, see Section 6: Cookies & Tracking.

2.6 Communication Preferences

We collect information about your communication preferences, including email subscription choices, notification settings, and marketing opt-in/opt-out status.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Personalize Services: To deliver educational content, track your progress, recommend courses, and tailor your learning experience.
• Process Payments: To manage subscriptions, process transactions, and handle billing inquiries.
• Issue CE Credits and Certificates: To record your continuing education completions, generate certificates, and report credits to accrediting bodies as required.
• Deliver PACULit Content: To send curated pharmacy literature newsletters and educational updates to subscribers.
• Improve Our Platform: To analyze usage patterns, identify issues, test new features, and improve the quality and effectiveness of our courses and services.
• Communicate With You: To send account-related notifications, respond to inquiries, announce new features or courses, and provide customer support.
• Comply With ACPE Requirements: To fulfill our reporting obligations to the Accreditation Council for Pharmacy Education for CE credit activities.

4. Information Sharing

We share your information only in the following limited circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who assist in operating our platform, including:

• Stripe for payment processing
• Email delivery services for newsletters and transactional communications
• Hosting and infrastructure providers for website operation and data storage

These providers are contractually obligated to use your data only for the purposes we specify and in accordance with this Privacy Policy.

4.2 ACPE Reporting

As an accredited CE provider, we are required to report certain participant information to the Accreditation Council for Pharmacy Education (ACPE) in connection with CE credit issuance. This may include your name, professional credentials, and CE completion records.

4.3 Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change and any choices you may have regarding your information.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols.
• Secure Payment Processing: Payment transactions are handled by Stripe, which is PCI DSS compliant, ensuring your financial data is processed according to the highest security standards.
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans to identify and address potential threats.
• Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their duties, and we enforce role-based access controls throughout our organization.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry best practices.

6. Cookies & Tracking

6.1 Essential Cookies

These cookies are necessary for the Site to function properly. They enable core features such as user authentication, session management, and preference storage. Disabling these cookies may prevent the Site from working correctly.

6.2 Analytics Cookies

We use analytics tools, including Google Analytics, to understand how visitors interact with our Site. These cookies collect anonymized data about page views, navigation patterns, and feature usage to help us improve our platform.

6.3 Marketing Cookies

With your consent, we may use marketing cookies to deliver relevant advertisements and measure the effectiveness of our marketing campaigns. These cookies may be set by third-party advertising partners.

6.4 Managing Cookies

You can manage or disable cookies through your browser settings. Most browsers allow you to view, delete, and block cookies from specific or all websites. Please note that disabling certain cookies may affect the functionality of our Site. For instructions on managing cookies, consult your browser’s help documentation.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete personal data.
• Deletion: You may request that we delete your account and associated personal data, subject to our retention obligations.
• Data Export: You may request a portable copy of your data in a commonly used format.
• Opt Out of Marketing: You may unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in any email or by updating your preferences in your account settings.

7.1 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose.
• The right to request deletion of your personal information.
• The right to opt out of the sale of personal information. Note: PACU does not sell personal information.
• The right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within 45 days.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, subject to the following guidelines:

9. Children’s Privacy

Our services are designed for pharmacy professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a person under 18, we will take immediate steps to delete that information. If you believe a minor has provided us with personal data, please contact us at [email protected].

10. Third-Party Links

Our Site may contain links to third-party websites, services, or resources that are not operated by PACU. These links are provided for your convenience and reference only. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policy of every site you visit.

11. International Users

PACU is based in the United States, and your personal information is processed and stored on servers located in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our services, you consent to the transfer and processing of your information in the United States in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Effective” date at the top of this page.

For material changes that significantly affect how we handle your personal information, we will provide notice through one or more of the following methods: a prominent notification on the Site, an email to the address associated with your account, or a notification within your account dashboard.

Your continued use of our services after the revised policy has been posted constitutes your acceptance of the changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will make every effort to respond to your inquiry promptly and work with you to resolve any privacy-related concerns.